1. Who We Are
Top Valley Detail (“we,” “us,” or “our”) is a mobile auto detailing service based in the San Fernando Valley, California. This Privacy Policy explains how we collect, use, and protect information you provide when interacting with our website, contact forms, or text messaging communications.
2. Information We Collect
We may collect the following types of information when you contact us, request a quote, book a service, or otherwise interact with our business:
- Personal contact information: first name, last name, phone number, email address.
- Service-related information: vehicle make/model/year, service requested, job address, service preferences.
- Communication records: SMS messages, emails, phone call logs, and notes from prior services.
- Website usage data: standard server logs (IP address, browser type, pages visited) collected through our hosting provider.
3. How We Use Your Information
We use the information we collect for the following purposes only:
- To respond to inquiries, provide quotes, and schedule services.
- To send appointment confirmations, reminders, and service updates via SMS or email.
- To follow up after a service is completed (review request, satisfaction check).
- To maintain customer records for repeat service and warranty purposes.
- To comply with legal obligations and prevent fraud.
4. SMS / Text Messaging Communications
By providing your phone number through our website contact form, in person, or by phone, you opt in to receive SMS messages from Top Valley Detail related to your service inquiry, booking, or completed work.
Message frequency varies based on your interaction. Message and data rates may apply.
You can opt out of SMS communications at any time by replying STOP to any text message you receive from us. For help, reply HELP or call us at (818) 263-4263.
For complete details on our SMS practices, see our SMS Policy.
We do not sell, rent, or share your phone number or SMS opt-in consent with any third party for marketing purposes. Your consent to receive messages is between you and Top Valley Detail only.
5. How We Share Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information collected through SMS opt-in (including mobile phone numbers and SMS consent records) are excluded from any sharing with third parties.
We do not sell your personal information. We may share limited information only in the following cases:
- Service providers (subcontractors): Trusted technology vendors that help us operate our business, specifically our CRM platform (LeadConnector / GoHighLevel), our SMS gateway, our email delivery service, and our payment processors. These providers are contractually required to protect your data and may only use it to perform services on our behalf. They may not use your information for their own marketing.
- Legal compliance: If required by law, court order, subpoena, or to protect our rights, property, or the safety of others.
We never sell, rent, lease, or transfer your phone number, SMS consent, or any other personal information to data brokers, advertisers, or affiliates for marketing purposes.
6. Data Retention
We retain customer information for as long as necessary to provide ongoing service, fulfill legal obligations, and maintain accurate business records. Customers may request deletion of their information at any time by emailing topvalleydetail818@gmail.com.
7. Your Rights
You have the right to:
- Request a copy of the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information (subject to legal retention requirements).
- Opt out of SMS messages by replying STOP.
- Opt out of email communications using the unsubscribe link in any email.
To exercise any of these rights, contact us at topvalleydetail818@gmail.com or (818) 263-4263.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has submitted information, please contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Material changes will be communicated to existing customers via email or SMS.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, contact us at:
Top Valley Detail
Van Nuys, CA 91405
Phone / Text: (818) 263-4263
Email: topvalleydetail818@gmail.com